Pre-Order Policy

Release dates listed on pre-order products are estimates provided by publishers and distributors and are subject to change. We make every effort to keep dates accurate, but we cannot guarantee a specific arrival date for any pre-order.

Pre-order products are sourced from publishers and distributors, and delays beyond our control can occur. If a release is delayed by the supplier, we will keep your allocation and notify you of the updated expected date. We are not liable for delays caused by publishers, distributors or shipping carriers.

Pre-orders are dispatched separately from in-stock items in your order. If you order pre-order and in-stock products together, your in-stock items ship immediately and your pre-orders ship when they arrive. You will not be charged additional shipping for split pre-order shipments.

You are not charged for a pre-order until it ships. Funds may be authorised at the time of order, but payment is only captured when your pre-order is dispatched. You can review your pre-order status from your account at any time.

You may cancel a pre-order at any time before it has been dispatched, with no penalty. To cancel, contact us with your order number. Once a pre-order has been dispatched, it is treated as a standard order and our Returns & Refund Policy applies.

Publishers occasionally allocate less stock than ordered. If we receive fewer units than the pre-orders placed, we will fulfil orders in the sequence they were placed. If your pre-order cannot be fulfilled, we will offer you the choice of a full refund or an alternative product of equal value. We will contact you promptly in the event of any allocation shortfall.